Kestrel Business Solutions = change management made easy

change management
& training

Implementing new software in a legal firm is not just an ‘implementation project’ and not all projects are successful. The difference between success and failure is very often the degree to which a firm has considered the ‘user’ aspects of the implementation. Often ‘Change Management’ is referred to as the ‘soft stuff’ but ignoring the user aspects can present serious risks to the firm.

Change Management is not just about the users feeling comfortable with using the new software, it ensures that the users ‘accept’ or ‘buy-in’ to the new software. As with most partnerships the implementation of new software affects the Partners’ own ‘back pockets’ so it is vital that all users have accepted and support the new system and see it as a ‘Return on Investment’.

Kestrel makes use of industry standard (‘tried and tested’) activities when managing change due to a new implementation. A list of these activities appears below.

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These change management activities include:

• Development of change and communication strategies aligned with client culture

• Assessing the firm’s readiness for change initially, and on an ongoing basis throughout the different cycles of change

• Managing communication to all parties affected by the implementation

• Development and implementation of learning and education strategies

• Leadership guidance and communication advice

Analysis of organisation design and roles

The risks of ignoring the ‘soft stuff’:

• People become disaffected because they are not kept informed.

• Training can go off course because people are caught up questioning their roles or how business processes are going to work in practice.

• User acceptance of the system and business processes is hindered because people are struggling to accept their roles and focus on finding fault in the system.

• Staff become anxious & de-motivated and less able to cope with the considerable stresses of go-live.

• Future roll-outs become jeopardized because negative hearsay spreads from office to office.

Staff with newly acquired system skills feel less loyalty to the organisation and seek opportunities elsewhere.

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Kestrel Business Solutions providing pms/erp solutions for the world's top legal firms

KESTREL BUSINESS SOLUTIONS - SERVING THE GLOBAL LEGAL COMMUNITY SINCE 1996.

Kestrel Business Solutions is an exclusive law firm consultancy with consultants, developers & project managers experienced
in all aspects of practice management and enterprise management to legal firms around the world.